This is a demo store. Any orders placed through this store will not be honored or fulfilled.

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Store Policies

Welcome   •   Payment   •   Shipping   •   Refunds & Exchanges   •   Additional FAQs   •   Seller Information

 

Welcome

Leo's Wisdom is jewelry for men created by a man. We create strong, epic, attractive pieces that outwardly reflect your innermost qualities. Leo's Wisdom is comprised of fine gems, Sterling Silver, and stones straight from the Earth. Owning a Leo's Wisdom piece is an instantly gratifying source of pride. It's like wearing a crown around your neck.

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Payment

We accept Credit Cards, Debit Cards, PayPal*, Square and bank transfers.

For a list of currently supported Countries & Regions, visit here

Because all orders are custom, payment must be received prior to creating your custom piece. Please keep in mind we offer competitive rates because we purchase our precious metals and gemstones at-cost based on the current market rate(s). Prices are subject to change at any time (largely-in-part because of the fluctuating market for precious metals and stones). Deposits and payments are generally non-refundable and full payment must be completed before your item ships to you.

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Shipping

All items are shipped First Class or Priority, with the highest available tracking, via USPS. USPS generally only confirms delivery, not current location of your parcel. If you prefer Fedex or UPS, please request upgraded shipping before you complete checking out.

For International orders, Buyer is responsible for all customs fees, taxes, and duties charged by their country, so please check with your Postal Service before ordering. Items can not be marked as gifts as this is illegal and a federal offense. Some countries prohibit the importing of silver, gold and gemstone jewelry. Please check your country's policy here: http://pe.usps.gov/text/imm/immctry.htm

For a list of currently supported Countries & Regions, visit here.

All items will be shipped with insurance and must be signed for upon arrival. We can not be held responsible for lost or damaged parcels once shipped.

In the event an item is returned to us either by the shipper or by customs, we will invoice you for reshipment and will attempt to return your item once more. We will do our best to assist you in receiving missed or redirected items, but Leo's Wisdom will not be held responsible for lost, redirected, unsigned packages, shipping fees or taxes.

All arrival dates are approximations based on information from the respective shipper. We cannot guarantee these dates, but we will always do our best to ship your package as early as possible, unless otherwise instructed. We will confirm shipment and provide tracking information if it is supplied by the shipper.

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Refunds and Exchanges

Your piece(s) will be certified for authenticity and shipped with insurance. We can not be held responsible for lost or damaged parcels once shipped.

Due to the fact each piece is tailor-made, refunds/partial refunds will be issued at our discretion. However, we generally cannot issue refunds on custom requested pieces.

Please keep in mind:
1. Your correct ring, bracelet, and necklace size is necessary. Placing your order assures us you've properly selected the correct size. When in doubt, message us and we will help you as best we can.
2. Custom & altered work is generally non-returnable/non-refundable.
3. Sterling silver is a softer metal than 14k & 18k gold.
4. Semi-precious stones can chip & crack, especially when they are exposed in all directions. If you prefer a harder more sturdy stone, talk to us about upgrading to a precious stone such as a diamond, sapphire, or the like.

Please note, as well, that certain materials cannot be guaranteed to last forever. For example, pullover bracelets are made to be flexible, and thus, should be handled with care. Due to the binding material in these types of designs, activity and pressure that stressed the binding material can cause it to break or come apart. We understand this happens, and to ensure your satisfaction, we offer a 30 day repair/replacement warranty, less shipping, if your piece breaks or comes apart. If there is ever an incident, contact us immediately, and ship it to us in a secure packaging within 5 days of the incident and we will assess it upon receipt. Not properly receiving or signing for your item does not warrant a refund.

We strive to make you proud to wear Leo's Wisdom, and we will work with you to the best of our ability in all cases. We rely on word-of-mouth testimonies and repeat clientele, so the quality and craftsmanship of our pieces is of the utmost priority.

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Additional Policies and FAQs

CUSTOM ORDERS:
We are glad to fulfill your custom orders. Anything you can think of, we can more than likely create. We are a duo of artists with expertise in design and micro-sculpting and will gladly create a custom piece just for you. Message us directly with your ideas to get started.

PROJECTED TIMELINES:
Because each Leo's Wisdom piece is hand-made and tailored to your specifications, whether curated or custom, we do not carry inventory on our pieces. Each piece is designed, handmade and cast, drawn, tumbled, cut, soldered, finished, and created just for you or your loved one. Most pieces will ship within 10 - 14 working days, however, some pieces will require up to 30 working days to complete.

These projections are based upon normal working conditions. During Holiday rush seasons and other special times of year, this timeline will extend further to accommodate every order without compromising quality. We offer rush orders in some instances, but it will be offered on a first-come, first-served basis. Please bear this in mind when placing your orders if you have a special occassion or delivery date in mind.

FEEDBACK:
Once you have received your Leo's Wisdom package, please send us a note or leave feedback signifying the successful receipt of your item. We look forward to leaving positive feedback in kind. If there are any issues with your order, please allow us to solve them before leaving feedback. Our goal is to please you and exceed your expectations.

LEO'S WISDOM DISCOUNT CODES:
On occasion, Leo's Wisdom offers very limited VIP Discount and Coupon codes. They are very valuable and expire quickly. These are usually released on our Facebook and Twitter sites, so follow us for a chance to receive your own!

QUALITY:
Leo's Wisdom accepts nothing less than the best when it comes to our materials, stones, precious metals, and packaging. All items are custom and tailor made to your specifications. Please be aware prices are subject to change based on market rates of our fine materials, increasing costs or additional labor needed to properly craft an item.

WHAT KIND OF SILVER DO YOU USE:
Leo's Wisdom Jewelry is hand cast from the highest quality (nickel-free) .925 sterling silver. Since silver is a much softer metal than 14k & 18k gold, it is much more maleable and can get scratched and bent if hit on a hard surface. When settings and bezels are disrupted and bent, stones can become loose. Keep this in mind especially with your rings and necklaces.

Leo's Wisdom will offer specific items in Argentium Sterling Silver beginning in 2014. Argentium is virtually tarnish-free and remains beautiful and resillient with little to no effort. Unlike other precious metals, Argentium requires only the occassional light dusting to remain highly polished and full of shine. It is also a more durable Silver and can be made nearly twice as hard as Sterling Silver.

WHAT KIND OF STONES DO YOU USE:
Leo's Wisdom uses the highest quality Semi-Precious and Precious stones and gems. We use diamonds, colored diamonds, CZ's (which we sometimes refer to as 'C-Diamonds', sapphires, and much more. Remember, semi-precious stones can get scratched or cracked. If you want a harder and sturdier stone, talk to us about upgrading to diamonds, emeralds or sapphires.

PROPERLY SIZING YOUR RING:
It's best to have a jeweler size your finger. We ask that you make absolute sure you know your correct size before ordering. We cannot replace or resize rings due to sizing issues. Here is a quick way to get an idea of your proper sizing: http://en.wikipedia.org/wiki/Ring_size#Finger_sizing

HOW TO CARE FOR YOUR LEO'S WISDOM JEWELRY:
Please avoid harsh soaps, oils & chlorine, which can discolor your metals & alter any antiqued patina on your piece. Silver naturally oxidizes a bit over time if it is not used. Your natural body oils and use will generally keep it as it should be, but when you take it off, be sure to clean it with a jewelry polishing cloth to dry it of any moisture and store it in a cool, dry case. We recommend keeping it in one of our special display cases or boxes when not in use.

DISCLOSURES:
Leo's Wisdom reserves the right to alter, update, and change any and all parts of its policies, regulations, and practices at any time. Please refer to our Shop Policies often to answer any and all questions you may have. Feel free to message us for further information if you have any questions.

Leo's Wisdom is not responsible or liable for any misuse or misrepresentation by the wearer. Your jewelry should not be worn during physical labor, exercising, swimming, bathing, playing sports or in anyway in which harm can be caused to the wearer, children, persons, or the jewelry itself. Leo's Wisdom Jewelry is not intended for children. So please keep out of the reach of children as the jewelry may contain small parts, long chains and sharp edges.

FASHION STYLISTS & PHOTOGRAPHERS:
If interested in using Leo's Wisdom Jewelry in Fashion Shows, Photo Shoots, on Television, or in Stores please email us directly at info@leoswisdom.com. If interested in becoming a Leo's Wisdom model or representative, please email us at model@ leoswisdom.com.

 
FOR MEDIA INQUIRIES:
SUITE Public Relations
646.504.9566

 

KEEP UP WITH LEO'S WISDOM:
Thank you for your interest in Leo's Wisdom. Be sure to favorite us and check back often. We are always here to serve.

http://www.leoswisdom.com
http://www.facebook.com/LeosWisdom
http://www.twitter.com/LeosWisdom

213.LEOS.WIS

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Seller Information

Leo's Wisdom
Atlanta, GA | Detroit, MI
leoswisdom@yahoo.com
info@leoswisdom.com
213.LEOS.WIS | 213.536.7947

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Last Updated January 13, 2013

PR Contacts Added December 15, 2013

Supported Regions Added April 1, 2014